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Delivery and Returns

Standard UK delivery is FREE on all orders over £75 from Children's Choice, either in our Store or online. It's also free for orders of any value if you opt to collect from our Store (selected items only). This is subject to availability, and does not include gift vouchers, international delivery destinations, or premium delivery services. We aim to delivery your order within 7 working days from receipt of your order.

Charges and options

About our delivery service

Standard UK delivery is FREE on all orders over £75, or on any order when you opt to Click & collect from Children's Choice (selected items). We charge £5.99 for standard UK delivery on orders under £75.

Returns Policy

Returns Policy applies to UK orders only.

Unwanted goods

Must be returned within 7 working days of purchase.  Goods should be securely packaged and in an original, unused and re-saleable condition with the manufacturer's packaging undamaged.  Return costs are at your own expense and we strongly recommend that you use a Recorded Delivery Service since responsibility for the goods remains with you until we have received them.  Before returning anything to us, please advise us by e-mail - sales@childrenschoice.co.uk

Damaged or Faulty Goods

In the unlikely event that goods purchased from us are faulty please accept our apologies and we will will be happy to offer you the choice of a full re-fund or a replacement.  Before returning anything to us, please advise us by e-mail within 7 days of delivery - sales@childrenschoice.co.uk

As soon as we are in receipt of the damaged or faulty item in it's original condition and packaging we will proceed with the exchange or refund.  We will reimburse you for all reasonable costs of returning damaged or faulty items.  We cannot be responsible for returned items that fail to reach us and advise you to obtain prrof of postage/sending in case you need to make a claim through Royal Mail or a courier for lost items.  Our delivery charge is non-refundable.

All returned items should be sent to: Children's Choice, 14 Bridge Street, BELPER, Derbyshire, DE56 1AX

Goods are also covered by the manufacturer's warrantly where applicable, however, accidental damage and damage caused by misuse are not covered.